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Find the rules for earning, redeeming, submissions, refunds, and account eligibility.
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Contact supportEarning points
When do purchase points appear?
Purchase points are added after an eligible Shopify order is paid and fully fulfilled.
How are points calculated?
You earn one point for each whole dollar of the eligible order subtotal after discounts and before shipping and tax.
Are wholesale purchases eligible?
No. Wholesale orders and accounts associated with wholesale purchasing are excluded from the retail rewards program.
How long does activity verification take?
Most reviews and social submissions are reviewed within one to three business days. Referrals can take up to seven days after the first order ships.
Redeeming rewards
Is reward credit a gift card?
No. Reward credit is issued as a controlled Shopify discount code for the selected checkout.
Can I combine reward credit and free shipping?
Yes, when Shopify’s discount combination rules allow both rewards on the same order.
Why are my points reserved?
Points are reserved after you create a reward and remain reserved while the reward code is active. They are released if an unused reservation expires.
Do points expire?
No. Points do not expire, but the maximum account balance is 10,000 points.
Submissions and refunds
How do I submit an image or video?
Upload it to Google Drive, Dropbox, YouTube, Vimeo, or another host, make the link viewable, and submit the URL.
What happens after a refund?
Purchase points are adjusted based on the remaining eligible order subtotal. Your balance will not go below zero.
Ready to check your account?
Open your dashboard for your live balance, transaction history, and pending activity.